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Improve Skills In Communication Essay

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Listening Skills

Introduction

Communication has various parts which could be effective with a view of improving the productivity and effectiveness of interaction. Listening is one part of communication that must also gain huge priority by an individual. Whatever is useful and beneficial must be interpreted in proper and way and reacting upon it accordingly is an art which is required to learn in proper way. The development of listening skills could be result oriented at various large scales in order to avail various advantages. It is to acknowledge that the listening skills help in two ways first is that the relationship within the organization could be build very easily and second factor is that it might help with respect to understand the mindset of person who is conveying the message. It is clear that the through effective hearing the thought process, the tone, gestures should be recorded and the idea of their actual message could be interpreted easily (Housel, 2001). Once an individual is able to understand the real reasons behind the message then the essence of effective listening comes into existence. Further for the purpose of building the personal as well professional relationship the huge consideration must be given to the development of listening skills.

Listening and its role in clarifying communication:

As mentioned above that the effective listening helps in interpreting the message that has been conveyed by other person. Effective listening is not only a task restricted to focus on words but it also involves reading the gestures, facial expression and tone of voice. Most importantly it is also clear that the people should understand as well that in what kind of circumstances the message has been delivered. All these aspects are part of effective listening and if one is clear with all these aspects then the communication could be established in proper manner. Therefore the interpretation of message is something which makes the communication very much effective.

Further it is also clear that the meaning of words never remains the same for different people. The difference in their meaning and message could be noticed at very large scale. It could be understandable with the help of example. For instance if a manager has asked help from experience employee then it definitely means guidance and if the help has been demanded form sub ordinates then it represents the assistance (Downs, 2008). It is clear that manager wants help only but the age difference, position difference and most importantly the level of experience creates lots of difference. Thus it becomes clear that words could never be presented in same manner for all people.

Benefits of listening in organizational setting:

There are various benefits of effective listening skills within the organization. The major factor is that whatever strategies and policies have been stated by the managers verbally those could be followed by the sub ordinates in proper manner. Ahead sometime the situation occurs that managers pass the instructions only through some normal or light discussion topics at that time if the employees are perfect listeners then the essence of message could be catches by them and positive results could be availed in proper manner. Ahead it is also clear that in scenario of confusion the listening could be effective. The organization that follows the informal communication structure they normally have the people who are good listeners and grasp the message in simple manner. ahead the organizational settings normally arranges the seminars and conferences which could have various benefits and purposes to come into existence., It is to acknowledge that purpose of seminars and conferences into increase the motivation of employee or to pass some set of instructions or providing the information about future opportunities within the organization (Kratz, 2005). So if the audience is effective listeners then the motivation could be boost easily and the purposes of seminars and conferences could be easily passed on. Further the effective listeners always remain attentive and disciplined as they understood situation as well. Thus in this way the organization can definitely increase their efficiency through effective listening.

Barriers to effective listening:

It is to acknowledge that listening is not very easy task that every person can develop this skill overnight. There is huge requirement of focusing on the fact that the listening should be developed in painstaking way and continuous practice is also required at very large scale. The major barriers are related to the low level of concentration. If any person doesn’t have good concentration then troubles could be experienced with respect to understanding or interpreting the message of another person (Burley-Allen, 1995). Further other barriers could be related to giving less importance to any conversation or discussion. So many people have this tendency that they never give adequate amount of consideration to the talks of other people and didn’t listen it in proper way. Thus this kind of lenient and unprofessional approach could create barriers in effective listening. Further as mentioned above that effective listening has its relevancy with the concentration so high level of stress is something that can minimize the concentration and problems in active listening could be noticed. The aspects can definitely affect the listening abilities of people in negative manner (Burley-Allen, 1995). The worst of the entire situation is that if people think themselves always right and the feeling of ego take over their emotions. At this situation people don’t listen to others. Therefore giving respect and minimizing the ego both should work parallel to each another with respect to increase listening skills.

Non verbal messages as listening skills:

The whole discussion already states that the understanding of gestures and facial expressions is also a part of effective listening. Hearing and understanding both work together. It is clear that when people show their facial expressions then also they have certain emotions behind their expressions which are required to be understood in proper way. It helps in two ways; first that the situation or emotion of people could be understood and the changes in behavioral aspects could bring accordingly (Vowels and McMahon, 2002). For instance if manager is getting angry with their staff the people who read their anger can try to bring some change and try to impress them. Further if someone is putting their trust on other individual then reading the trust or faith could deliver the confidence into another person. In this the message which is coming from other side, no matter verbal or non verbal communication, must be understood effectively (Vowels and McMahon, 2002). It increases the efficiency and the major aim of listening, building the personal as well as professional relationship could become possible.

Conclusion

Thus on the basis of four discussed areas the importance or the role or challenges associated to listening skills could be portrayed in proper manner. It is clear that listening is equally important as passing the instructions has gained within the organizations. Further the role of non verbal communication as part of listening skill is the interesting factor that can help in gaining the knowledge form this study (Everest, 2007). Ahead after identifying the barriers related to improving the communication skills the proper strategies could be developed to deal with problems and issues.

References

Everest, F., 2007. Critical Listening Skills for Audio Professionals. Thomson Course Technology.

Downs, L., 2008. Listening Skills Training. American Society for Training and Developmen.

Kratz., O., 2005. Effective Listening Skills. Tata McGraw-Hill Education.

Housel, D., 2001. Developing Listening Skills. Teacher Created Resources.

Burley-Allen, M., 1995. John Wiley & Sons.

Vowels, T. and McMahon, K., 2002. Listening Skills for Young Children. Teacher Created Resources.

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Communication Skills Essay

Communication is an important facet of life. Communication skills are essential in all spheres of life. Be it an interview or dealing with the project leader or working out a solution with a team or writing a report, getting across the point effectively is what matters.

The success of an endeavour hinges on the ability to communicate effectively in today's fast paced life, everyone is asked to do more with less. In such a scenario effective communication holds the key. Effectively communication centers round the usage of words, speed of delivery of words, pitch modulation and body language. Using the right tools to communicate the right messages at the right time can salvage a crises and motivate people to work towards success. Truly said, communication works but for those who work at it. In the existing globalization scenario, most of the Information Technology, I.T Enabled Services, management institutes, public and private sector, multi-national Companies, Union Public Service Commission, and State Public Service Commission are search for a right and suitable fresher for executive posts. Whatever be the recruiting criteria that I.T, ITES, industry giants had in their agenda, once this was clear a first class degree would not serve the purpose, the candidate have to satisfy the skill sets that the companies were looking for. And unanimously, the skills set that they were looking for communication skills.

People in organisations usually spends 75 percent of their daily time on communication through writing, reading, listening, speaking, inter-debate etc. Effective communication is an essential component for organisation success, whether it is the interpersonal intra group organisation or external levels. A recent newspaper report said that our of very hundred interviews, only five qualified for the employability. It is not that were technically not sound but they lacked in communication skills. Communication skills are as important as technical qualifications for youngsters aiming at a bright career. Communications hold the key. Poor communication skills, low confidence levels and improper body language have resulted out in the job race. The person recruited will have to deal with the global clients directly. The command over the language and accent neutralization also plays a vital role in the recruitment process.

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